Return Policy

Overview

We want you to be completely satisfied with your purchase. This Return Policy explains our procedures for returns, exchanges, and refunds for products purchased from our website.

Return Eligibility

To be eligible for a return, your item must be:

  • Unused and in its original condition
  • In the original packaging with all accessories included
  • Returned within 30 days of purchase
  • Accompanied by proof of purchase (receipt or order confirmation)

Non-Returnable Items

The following items cannot be returned:

  • Items that have been opened or used (unless defective)
  • Items without original packaging
  • Items damaged due to misuse or accidents
  • Digital products or downloadable content
  • Items purchased more than 30 days ago

Return Process

To initiate a return, please follow these steps:

  1. Contact us via email at info@carepresent.world or phone at +1 (201) 967-521 to request a return authorization
  2. Provide your order number and reason for return
  3. We will provide you with return instructions and a return authorization number
  4. Package the item securely in its original packaging
  5. Include the return authorization number with your shipment
  6. Ship the item to the address we provide

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or we sent the wrong item. We recommend using a trackable shipping service to ensure your return is received.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days using the original payment method.

Refund Timeline

  • Processing time: 5-7 business days after we receive your return
  • Refund time: 3-5 business days after processing (depending on your payment method)
  • Total time: Typically 10-14 business days from when we receive your return

Exchanges

If you need to exchange an item for a different size or product, please contact us first. Exchanges are subject to product availability. You will be responsible for any price difference and shipping costs.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or full refund at no cost to you, including return shipping. Please include photos of the defect or damage when contacting us.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please check your bank account again and contact your credit card company, as it may take some time before your refund is officially posted. If you've done this and still haven't received your refund, please contact us.

Sale Items

Only regular-priced items may be refunded. Sale items are final and cannot be returned unless defective.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

Contact Us

For questions about returns, exchanges, or refunds, please contact us:

Email: info@carepresent.world
Phone: +1 (201) 967-521
Address: 75 W 35th St, New York, NY 10011, USA

Our customer service team is available to assist you Monday through Friday, 9 AM to 5 PM EST.